I didn't receive the e-mail you sent me!

Whether you've activated or purchased tags, whether you are a current customer or you simply have a question for ReturnMe, then you'll want to make sure that our e-mail response gets through to you. 

  • To help ensure that you receive all ReturnMe e-mails, please log in to your e-mail now and follow the steps below to add ReturnMe as a safe sender. Here is how to do it, based on what e-mail account provider you use:

Microsoft Outlook 2003-2007

Please add our domain name (return.me) to your Safe Senders list. To add us to your Safe Senders list:

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk Email
  3. On the Safe Senders tab, click Add
  4. In the Add Address field, enter return.me
  5. Click OK


Please add our 'from' addresses to your Gmail contact list (info@return.me). To add us to your contact list:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact 
  3. Copy and paste our From address (info@return.me and support@return.me) into the primary e-mail address dialog box
  4. Click Save

Windows Live Hotmail (outlook.com)

Please add our domain name (return.me) to your Safe Senders list. To add us to your Safe Senders list:

  1. Open your mailbox and click Options in the upper right-hand corner.
  2. Click on the Junk Email Protection link at the top of the page.
  3. Select the Safe List link which is the second from the bottom
  4. Enter return.me into the dialog box titled Type an address or domain
  5. Click Add next to the dialog box.


You will need to set up a filter to redirect our e-mails to your inbox:

  1. Open your mailbox and click on Mail Options
  2. Select Filters.
  3. Click the Add link on the Filters page
  4. Update the From Header rule with the following two pieces of information: contains and @return.me
  5. Click the Choose Folder pull-down menu and select Inbox. Pick the Add Filter button.
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