When activating your ReturnMe Recovery Tag - make sure you are entering the ID# of the tag. This is where you can find the ID# for your tag:
|Where to find your ID#?|
|Luggage tags||Key tags||Pet tags||Mobile tags (stickers)|
|ID# is found on the reverse side of the tag||ID# is found at the front of the tag|
ReturnMe ID#s are either a mix of digits and letters, or just digits, like the following:
When activating your tag, make sure that you don't place any spaces before, after or between the digits/numbers entered.
If you are having trouble activating your tag/ID code, please double-check the tag ID# and make sure it is correct. Here are a few commonly confused letters/numbers:
- The letter O and the number 0
- The letter i/I and the letter l/L
- The letter E and the number 3
- The letter A and the number 4
- The letter B and the number 8
- The letter Z and the number 2
- The letter S and the number 5
Log into your ReturnMe account. Once there, take a look at your dashboard for My Recovery Tags, you will find all your ReturnMe tags that are currently active. It could be that you or someone else activated this tag on your behalf.
If you have complete the steps above and are still having trouble activating your tags/ID codes, please submit a request including your ID code number(s) and the description of the item you would like to protect. Our Support team will gladly help you as soon as possible!